General Terms and Conditions of Purchase
1. General
These terms and conditions of purchase apply to the sale to consumers of products on the website dahlfjord.com (the “website”), which is owned and provided by
Dahlfjord Group AB
Company registration number: 559538-5112
Address: Torkel Knutssonsgatan 29, 118 49 Stockholm
VAT number: SE559538511201
Email: info@dahlfjord.com
Please read the terms and conditions of purchase carefully before placing your order. By placing an order with us or accepting delivery of one of our products, you accept these terms and conditions of purchase. You must be over 18 years of age to make a purchase on the website. If you are under 18, the consent of your legal guardian is required under the Swedish Children and Parents Code.
When shopping on the website, you accept the terms and conditions in effect at that time. This means that you are bound by these terms and conditions as they were worded at the time of purchase. If the terms and conditions are updated, Dahlfjord archives the previous version to ensure proper version management. At the bottom of this page, you can see when the terms and conditions were last updated. If you would like more information about how the terms and conditions of purchase were worded on a specific date, please contact our customer service by email at info@dahlfjord.com
2. Products
2.1 All products sold on the website must be used in accordance with their instructions, precautions, and guidelines. It is your responsibility to ensure that the products you order do not contain any substance or ingredient to which you are allergic.
2.2 All products provided through the website, including any samples, are intended for personal use only. Unless otherwise stated, we reserve the right to replace, discontinue, or modify any products that we offer for sale or as part of a collection without prior notice to you as the customer.
3. Ordering, Price, and Payment
Price
3.1 All prices on the website are stated in EUR and include VAT. A shipping fee may apply, but if so, it will be displayed before the order is completed.
Ordering
3.2 When ordering on the website, you add the item(s) to your shopping cart. You then proceed to checkout by clicking “Go to checkout” in the main menu. At checkout, you select the delivery address, delivery method, and finally the payment method. If you have received a discount code that you wish to use, you also enter it at checkout. To complete your purchase, you must have read and accepted these general terms and conditions of purchase and our privacy policy. As the customer, you are responsible for ensuring that all information you have entered is correct. Before completing the purchase by clicking “Pay now,” we recommend that you double-check that the information provided is correct. After placing your order, you will receive an automatically generated order confirmation by email.
Payment
3.3 We use Kustom Checkout as our checkout provider. By completing your purchase, you accept our terms and conditions of purchase as well as Kustom’s terms of use. Kustom Checkout manages payment methods and delivery options to facilitate your purchasing experience.
When you use the checkout to complete your purchase, you will be offered various payment methods. These payment methods are provided by different payment service providers, depending on the payment method you select when completing your purchase. You will be redirected to a payment service provider to make the payment.
Card Payment
You can pay with Visa, Mastercard, and American Express debit or credit cards.
The payment is processed securely by Stripe via the Kustom Checkout solution.
All card information is transmitted in encrypted form (SSL) and processed by the payment service provider in accordance with the PCI DSS security standard. Strong customer authentication (e.g. 3D Secure, BankID) may also apply depending on the payment method you have selected. Kustom never stores your card information.
Klarna
With Klarna, you can choose to pay immediately, buy now and pay later, or pay in installments, depending on the options Klarna offers for your purchase.
When you select Klarna, Klarna Bank AB processes the payment, including any credit checks and invoicing. Dahlfjord receives payment from Klarna, and you pay Klarna in accordance with its terms and conditions.
For more information about how Klarna processes personal data, please see Klarna’s privacy policy.
Apple Pay
If you use an Apple device, you can pay with Apple Pay.
Payments are verified using Face ID, Touch ID, or the device passcode.
Apple Pay uses a secure payment token instead of your actual card number, which means that neither Dahlfjord, Kustom, nor Stripe ever sees your full card number.
Apple Pay uses the browser’s or device’s built-in features and does not usually place any of its own cookies on our website.
Google Pay
With Google Pay, you can pay using the cards saved in your Google Wallet.
Google Pay uses tokenization and multiple layers of security (such as encryption and biometric verification or a PIN). Your actual card number is never shared with Dahlfjord, Kustom, or Stripe.
To display the Google Pay button, a technical script is retrieved from Google. The script may use technical cookies or local storage for fraud prevention purposes.
Direct Payment/Bank Transfer
In some cases, you can pay by bank transfer. When you select this method, you will receive payment information (e.g. a virtual bank account number) to which you should send the payment. Funds are transferred from your bank to an account managed via Stripe. Stripe automatically matches your payment with your order without exposing your actual bank details. Your order is processed once it has been received and the payment has been reconciled.
Gift Cards
When shopping with a gift card, enter your gift card code under “discount code or gift card” at checkout.
Stock Levels, Changes, etc.
3.4 We strive to ensure that the information about our products’ stock levels and prices is always up to date.
However, after receiving your order and sending the order confirmation, we may contact you to inform you that we cannot accept your order for the following reasons:
a) The product is out of stock or no longer available, or
b) There has been an error in the price or description of the product on the website.
If either (a) or (b) above applies, we will notify you by email. You will then have the option to accept the new terms for your order (for example, a changed delivery time or adjusted price). Alternatively, you may choose to cancel the order, in which case we will not charge you for the product. If you have already paid for the product (depending on your chosen payment method), we will refund the full amount to you as soon as possible, and no later than within 14 days.
Discounts and Offers
3.5 We do our utmost to ensure that our customers have the best possible purchasing experience.
To ensure a smooth and efficient process, we process orders as quickly as possible. Once you have placed your order on the website and received our order confirmation by email, this means that your order has begun to be processed and that we have started our internal preparations to ship your products. We understand that you may sometimes wish to change or modify an order. We wish we could accommodate all requests, but unfortunately, we cannot accept changes to orders after the order confirmation has been sent to you. This is because our systems and processes are designed to provide our customers with fast and accurate deliveries. We therefore ask you to carefully review your order and ensure that all information is correct before completing your purchase. If you have any questions or concerns, please do not hesitate to contact our customer service team. We are always available to help and answer your questions before you confirm your order.
3.6 We may occasionally offer various types of promotions and discount codes for our products, as well as offer to include gifts with your order (collectively referred to as “offers” in this clause 3.6). Our offers are valid only during the specified period and while the product is in stock, and otherwise in accordance with the terms stated for the offer. Our offers cannot be combined with other discounts or used together with gift cards unless this is clearly stated on the website. Please note that, to take advantage of an offer, you may sometimes need to enter a relevant code at checkout before completing your purchase.
3.7 If you return ordered products, you may no longer meet the specific terms of the offer you used in connection with your purchase. This may mean that you must either return any gift or are no longer eligible for a particular discount. If, due to a return, you no longer meet the terms for a given gift and do not return the gift, we will deduct its value from your refund. In addition to the above, the same terms apply to offers as to regular purchases under these general terms and conditions.
4. Delivery
4.1 The delivery methods available to you depend on the delivery address provided.
A delivery charge may apply, which will be presented before the order is completed at checkout. Below you will find brief information about our shipping options within Ireland.
DHL - Service Point/Parcel Locker
Delivered within 2-6 business days to a collection point. Free shipping on orders over €99.
Once the order has been delivered to your collection point, you will receive a notification at the telephone number or email address you provided at checkout. Reminders are sent by email or text message.
When collecting your shipment, you must present the shipment ID and valid identification. The shipment must be collected within the period specified by DHL. Uncollected shipments are returned from the collection point.
Up-to-date information about the final collection date and any options for extending the collection period can be found in the notification from DHL.
When you receive a notification from DHL, you can also choose to collect your parcel from an iBoxen parcel locker. This requires Mobile BankID for verification, and you open the locker via Bluetooth.
4.2 We are responsible for your order until you have physically received it. If you can see visible transport damage to the packaging or product at the time of delivery, or if the delivery does not correspond to the information in your order confirmation, please notify us by email as soon as possible. We will then investigate the situation further and, in the event of an incorrect delivery, ensure that the correct product is sent or that the amount is refunded, depending on what is agreed and possible. In this case, the customer will not be charged for any return shipping and/or delivery costs for a replacement item.
4.3 If a delivery is not collected/received by you as the customer, it will be returned to us automatically. In the event of an automatic return, you will be refunded for the entire order, including any shipping cost corresponding to the least expensive shipping method available at the time of ordering. If you selected a shipping method other than the least expensive option offered, the difference will not be refunded. A fee of €19 will be charged for return shipping and other costs associated with an automatic return. This fee will primarily be deducted from the amount refunded and, if this is not possible, will be invoiced.
5. Right of Withdrawal and Returns
5.1 We offer a 30-day right of withdrawal for purchases made on the website. The withdrawal period begins on the day you receive your order or, in the case of a split delivery, the final part of your order. If you wish to withdraw from your purchase, you may, within the withdrawal period, either return the order or notify us in writing that you wish to exercise your right of withdrawal.
5.2 The cost of a return is €5.90 within Ireland
5.3 The right of withdrawal does not apply to custom orders or to goods with a broken seal that are unsuitable for return due to health or hygiene reasons.
5.4 If you wish to withdraw from your purchase and exercise your right of withdrawal, please contact us in writing within the withdrawal period by following these steps:
1) Contact us at info@dahlfjord.com or start your return directly here. Please provide your order number, the reason for the return, and the products you wish to return.
2) Once we have received the return, we will issue a refund within 14 business days. We always assess the returned items. If the product is broken, scratched, used, or returned late, this will affect the refund.
5.5 When making a return, the customer is responsible for the item until we receive it. You have the right to unpack and inspect/examine the item while retaining your right of withdrawal. The item must be handled with care and only to the extent necessary to establish its nature, characteristics, and function. If the Product is handled beyond what is permitted or if any part of the item is missing, you are responsible for the product’s diminished value, and Dahlfjord reserves the right to deduct the depreciation in value from the refund. To receive a full refund of the amount you paid for the product or products you return, they must be returned in their original condition and look as they did when you received it/them. All barcode labels must remain attached to the products and bags, as our warehouse scans everything using handheld computers and therefore cannot accept products without a barcode. All protective plastic must remain in place, and the product must be returned in its box. All jewelry must be returned in its original packaging with the barcode, silk pouch, and box.
5.6 The refund will be made using the same payment method used to pay for the purchase unless otherwise specifically agreed. If you paid with a gift card, we will always refund the amount to your gift card. The refund will be made within 14 days of receiving your notification that you wish to exercise your right of withdrawal, provided that we have received the return or proof that the return has been sent. If you have withdrawn from your entire order, we will refund the value of the order, less any shipping costs.
5.7 We do not currently offer product exchanges. If you would like a different product, please return the product you ordered and place a new order for the desired product.
5.8 Please note that we do not offer a right of return or exchange for custom orders, gift cards, or orders paid for with gift cards.
6. Complaints
When you make a purchase from Dahlfjord, you have the right to make a complaint about a product for three (3) years after receiving the product if the defect existed at the time of delivery. Defects that become apparent within two (2) years after delivery shall be presumed to be defects for which Dahlfjord is responsible, unless Dahlfjord proves otherwise or this is incompatible with the nature of the goods or the defect. If you wish to make a complaint about a product, please contact our customer service team and provide your order number and the reason for the complaint. If the complaint is approved, you will be offered various options depending on the specific situation: repair or replacement of the item, a refund, or a price reduction. For a complaint to be approved, it must be justified, and the defect must not have arisen due to incorrect use or any other type of damaging treatment. The complaint must be made within a “reasonable time” after the defect was discovered. If the complaint is made within two months after the defect was discovered, it is always considered to have been made within a reasonable time.
If a complaint is approved, it may be necessary to return the item concerned. In such cases, we will send you a return label covering the return costs. Together with the return label, we will also send you a return form, which you will be asked to print, complete, and include in the return parcel.
7. Privacy and Use of Customer Information
We care about your privacy and personal data. For more information about how we process your personal data, you can read our full privacy policy here.
8. Intellectual Property Rights
The content of the website is owned by Dahlfjord. The information is protected by marketing and intellectual property laws, which means that trademarks, business names, product names, images and graphics, designs, layouts, etc. may not be copied or otherwise used without written approval from Dahlfjord.
Printing or otherwise copying the material is permitted for your own private, non-commercial use. It is prohibited to copy, save, or otherwise reproduce, process, modify, transmit, transfer, otherwise use, or exploit the material or parts thereof without Dahlfjord’s prior written permission.
9. Changes to the Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are deemed accepted when an order is completed. Any changes apply to all orders placed after the change has been made.
10. Dispute Resolution
If a dispute arises between you and us and, contrary to expectations, cannot be resolved, it will be heard by the court determined under mandatory law. If you wish to file a case with the Swedish National Board for Consumer Disputes (ARN), you can contact it at: Allmänna reklamationsnämnden, Box 174, 101 23 Stockholm, Sweden, or www.arn.se. In the event of a dispute heard by ARN, we always follow the Board’s recommendations.
Last updated: 2026-07-01
