Contact Us & FAQ
Complete our contact form or email us directly at info@dahlfjord.com. Want an answer right away? Below you will find answers to the most frequently asked questions.
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Ordering
You can order from dahlfjord.com if you live in Ireland. Your order can only be delivered within Ireland, not to another country.
If you would like your order shipped to another country, you can scroll to the bottom or top of our website and select the desired country before proceeding to checkout.
We will email your order confirmation to you as soon as we have approved your order. In most cases, it arrives within a few minutes, but sometimes it may take a few hours.
Still haven't received the confirmation? Check your spam folder or whether your inbox is full. Customer service is unable to send a new order confirmation afterwards, as it is sent automatically when the order has been approved.
If you would like to cancel or make changes to your order, we recommend contacting our customer service team as soon as possible and providing your order number.
We begin processing orders immediately after they are placed, and because our warehouse works quickly, we unfortunately cannot guarantee that an already confirmed order can be stopped or changed before it is shipped.
If the order has already been shipped, you can still exercise your right of withdrawal and register a return in accordance with our returns and purchase terms.
Delivery
You can order from dahlfjord.com if you live in Ireland. Your order can only be delivered within Ireland, not to another country.
If you would like your order shipped to another country, you can scroll to the bottom or top of our website and select the desired country before proceeding to checkout.
Shipping within Ireland costs €6.90. We offer free shipping on orders over €99.
Delivery options and costs are always displayed at checkout before you complete your purchase.
Once our warehouse has shipped your order, you will receive a shipping confirmation email. You can track your delivery by clicking the "Track your delivery" button. However, it may take some time for the tracking information to appear on the carrier's website, so please be patient.
If an order is not collected within the period specified by the carrier, the package will automatically be returned to us.
Please note that the collection period may vary depending on the selected delivery method and carrier. Up-to-date information about the last collection date and any options for extending the collection period can be found in the notification from the carrier.
For uncollected shipments, a fee of €19 will be charged to cover our return shipping and handling costs.
If you would like to cancel or make changes to your order, we recommend contacting our customer service team as soon as possible and providing your order number.
We begin processing orders immediately after they are placed, and because our warehouse works quickly, we unfortunately cannot guarantee that an already confirmed order can be stopped or changed before it is shipped.
If the order has already been shipped, you can still exercise your right of withdrawal and register a return in accordance with our returns and purchase terms.
Returns & Complaints
A return costs €5.90 within Ireland.
If you would like to make a return, complete our return form here. Enter your order number, the reason for the return, and which products you would like to return.
Once your return has been approved, we will send you information on how to complete the return, as well as a return label if required. Returns must always be sent according to the instructions we provide. It is therefore not possible to return an item using your own shipping label or to an address other than the one specified.
Once the return has arrived at our warehouse, it will be registered and inspected before the refund is issued. The refund will be made to the same payment method used for the purchase. Please note that processing times may vary depending on the workload of the warehouse and carrier.
For a return to be approved, the product must be unused and in the same condition as when you received it.
Please note:
- All barcode labels must remain attached to both the product and any bags. Our warehouse uses handheld scanners to process returns and therefore cannot accept products without a barcode.
- Any protective film must remain in place.
- The product must be returned in its original box.
- Jewelry must be returned complete in its original packaging, including the barcode, silk pouch, and box.
Contact us at info@dahlfjord.com or complete the form here. Attach 2–4 photos of the damage and any damaged packaging, preferably taken from different angles. Describe the defect in as much detail as possible, when you discovered it, and how it occurred (if you know).
Customer service will then get back to you as soon as possible with a proposed solution based on the issue with the item. Possible solutions may include a price reduction, returning the item to us, replacing part of the item or the entire item, or, in rare cases, a repair. We recommend waiting to return the item until we have responded to you.
At Dahlfjord, we always offer a 30-day right of withdrawal from the day your package is delivered to your collection point or home.
You will usually receive your refund within 14 days after our warehouse receives your return package. The refund is issued by Kustom to the same payment method selected when placing the order. If you paid with a gift card, we will always refund the amount to your gift card when you make a return.
About the Products
For the best results, measure a ring you already wear on the same finger and compare its inner diameter with our size chart. If you don't have a ring, you can measure the circumference of your finger with a measuring tape or a narrow strip of paper.
Yes, our watches and jewelry are made from 316L stainless steel and coated with 18k gold using PVD plating, a durable surface treatment that provides better resistance to water, sweat, and everyday wear than traditional plating. This makes the jewelry well suited for daily use and helps it retain its appearance over time.
To extend its lifespan even further, we nevertheless recommend minimizing contact with chemicals and prolonged exposure to water.
Our jewelry is made from 316L stainless steel, which is also sometimes referred to as surgical steel. It is known for its high durability and low risk of causing skin irritation. The material is classified as hypoallergenic, which means that it is generally less likely to cause allergic reactions.
Our jewelry is also coated with 18k gold using PVD plating, a durable surface treatment that provides an additional protective layer between the material and the skin.
However, because all skin types react differently, we cannot guarantee that our products are completely allergy-free for everyone.
Hypoallergenic means that something is less likely to cause allergic reactions compared with other alternatives. The word comes from the Greek hypo, meaning “under” or “less.”
The term does not mean that something is completely allergy-free, but rather that it is generally considered less likely to cause irritation or allergic reactions.
316L stainless steel is a high-quality grade of steel often used in jewelry due to its durability, corrosion resistance, and low nickel release. The material is also sometimes referred to as surgical steel and is a popular choice for jewelry intended to be worn every day.
