Returns & Claims
We always offer a 30-day right of withdrawal, calculated from the day your order is delivered to your pickup point or home address.
Return cost: $6.90
Submit a request
Products must be unused and returned in their original packaging and plastic wrapping. We cannot accept products that show signs of use for return.
Once we have received your return, it will be processed within 14 days (during busy periods, it may take a little longer). You will receive an email confirmation once your return has been approved and refunded. If the return is not approved, the item will be sent back to you.
Return products
At Dahlfjord, we always offer a 30-day right of withdrawal from the day your package is delivered to your pickup point or home.
If you wish to make a return, please complete our return form above. Enter your order number, the reason for the return, and which products you wish to return.
Once your return has been approved, we will send you information on how to make the return, as well as a return label if required. Returns must always be sent according to the instructions we provide. It is therefore not possible to use your own shipping label or return items to an address other than the one specified.
Once the return has arrived at our warehouse, it will be registered and inspected before the refund is issued. The refund will be made to the same payment method used for the purchase. Please note that processing times may vary depending on how busy the warehouse and carrier are.
For a return to be approved, the product must be unused and in the same condition as when you received it.
Please note:
- All barcode labels must remain attached to both the product and any bags. Our warehouse uses handheld scanners to scan returns and therefore cannot accept products without a barcode.
- Any protective plastic must remain in place.
- The product must be returned in its original box.
- Jewelry must be returned complete in its original packaging, including the barcode, fabric pouch, and box.
Contact us at info@dahlfjord.com or complete the form above. Attach 2–4 photos of the damage and any damaged packaging, preferably taken from different angles. Describe the defect in as much detail as possible, when you discovered it, and how it occurred (if known).
Customer Service will then get back to you as soon as possible with a proposed solution based on the issue with the item. Possible solutions may include a price reduction, returning the item to us, replacing part of the item or the entire item, or, in rare cases, repair. We recommend waiting to return the item until we have contacted you.
You will usually receive your refund within 14 days after our warehouse has received your return package. Refunds are issued by Kustom to the same payment method selected when placing the order. If you paid with a gift card, the amount will always be refunded to your gift card when you make a return.
